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Airtel Kenya

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Senior Quality Engineer

Nairobi, Kenya

Gilani's Distributors

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Tele Sales / Customer Care Agents

Nakuru, Kenya

d.light SOLAR

Customer Value Manager

Nairobi, Kenya

I&M Bank

Regional Manager - Central

Nairobi, Kenya

Summit Recruitment & Search

Commercial Manager EA

Nairobi, Kenya

Sidian Bank

Relationship Manager - Trade Finance And SME

Nairobi, Kenya

Sasa Doctor

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Marketer

Nairobi, Kenya

Sasa Doctor

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Marketer

Nairobi, Kenya

British Council

Test Day Delivery Officer

Nairobi, Kenya

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Basigo

Software Product Manager

Nairobi, Kenya

Only on Fuzu

Senior Quality Engineer

Closing: Apr 30, 2024

1 day remaining

Published: Apr 20, 2024 (10 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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The position holder will be involved in the optimization of 3G/4G/5G mobile services towards delivery of excellent network service to enhance customer experience.


Responsibilities
The position holder will be involved in the optimization of 3G/4G/5G mobile services towards delivery of excellent network service to enhance customer experience.


Oversee KPI Governance with all the stakeholders.

Share regular Network insights with key focus on tool usage (Geolocation, Facebook Insight and SON).

Deliver E2E QOS KPI Performance Evaluation and improvement plan.

E2E Performance Monitoring and Evaluation, drill down analysis and taking appropriate KPI optimization and Improvement actions to resolve emerging quality issues for 2G/3G/4G/5G network.

Oversee and share insights on new feature trials and impact assessment before massive roll-out.

Customer complaints tracking and management through adequate governance and process around solving network related complaints.

Regular network Capacity evaluation to identify existing or potential E2E bottlenecks for appropriate actions to be taken to enhance customer experience.

Automate deliverables to ensure they are shared timely.


Professional Qualifications:

A team player with excellent problem-solving skills, right attitude & good work ethics.

Candidates with Hands–on experience on WCDMA, LTE/5G Optimization will have an added advantage.

Practical knowledge on use of Geolocation, SON, Netact, Google earth and Mapinfo.

Candidates with experience on Nokia and/or Ericsson equipment will have an added advantage.


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